How have you approached the challenge of mobile device management in your workplace?

Question

In the evolving landscape of workplace technology, we've gathered insights from Technical Team Leads to Founders on managing mobile devices effectively. From developing robust mobile device policies to incorporating charging ports into furniture design, explore the diverse strategies in these eight expert responses on tackling mobile device management challenges.

Rahul Mittal · Answer

Managing mobile devices at my workplace has been one of the biggest challenges I've faced in recent years as an IT security professional. When smartphones and tablets first started proliferating across our employee base, it was a bit of a Wild West scenario that we knew we had to get a handle on.
Early on, we sat down as a team to develop robust policies dictating what types of mobile devices and operating systems we would permit to access corporate resources, password/encryption requirements, our rights to remotely track or wipe devices if they go missing or are compromised, approved app stores, and more. Getting that clear governance framework was critical before we could really start enforcing it.
From there, we invested in an enterprise mobility management (EMM) solution that combines mobile device management (MDM) and mobile application management (MAM) capabilities under one roof. The MDM side lets us maintain an inventory of every mobile device connecting to our environment, configure permitted security settings, deploy internal apps and resources, and, if needed, take actions like locating, locking, or remotely wiping devices.
The MAM piece lets us go a step further by separating and encrypting all corporate data and apps in a secure container on the device, isolated from personal apps and data. This prevents data leakage even on employees' personal 'bring your own device' (BYOD) smartphones and tablets.
Of course, technology can only go so far—the human element is always the biggest vulnerability. So, in parallel, we put a big emphasis on continuous security awareness training for employees around mobile risks and best practices. Using VPNs on public Wi-Fi, keeping software updated, being wary of potential malware, and immediately reporting any suspected incidents like device loss or compromise.
It's been an iterative process over the years as new mobility trends, use cases, and threats emerge. But implementing that core strategy of unified policies, EMM technology, and end-user education has allowed us to realize the productivity benefits of mobile while still maintaining appropriate data security controls and risk management.
Striking that balance is an ongoing challenge that requires diligent effort across people, process, and technology dimensions. But I'm confident the program we've built puts us in a strong position to continue enabling and securing our mobility needs.

John Xie · Answer

We haven't fully tackled mobile-device management yet, but it's definitely on our radar, especially as our work dynamics evolve. Currently, much of our work doesn't rely heavily on mobile devices, but we're seeing a shift. With the rise of AI-first apps and the increasing need for mobility in our daily tasks, we're keenly aware that integrating effective mobile-device management will become crucial. It's something we're actively looking into, exploring how we can best adapt our workflows and security measures to accommodate this change and make the most out of the mobile technology advancements.

Will Li · Answer

Managing mobile devices in the workplace requires a strategic approach. We implemented a comprehensive mobile-device management (MDM) system to ensure secure access to corporate data. This included setting up policies for device use, enabling remote-wipe capabilities for lost or stolen devices, and encrypting sensitive data. By educating our team on best practices for security and providing them with the tools to stay compliant, we've successfully maintained a secure and efficient mobile working environment.

Evan Mccarthy · Answer

Some employees were excessively using their phones, even going to the extent of watching videos during work hours. Since our handbook lacked a specific policy on mobile devices, we decided to implement a system similar to what schools do to monitor phones. Employees are allowed to have their phones with them but should only answer if there's a special need, such as attending to a sick child or expecting an important call from a doctor. I prefer not to see phones out; instead, they should be stored away to prevent temptations throughout the day. This approach has proven to be a balanced solution and has been effective for us so far.

Tasia Duske · Answer

When it comes to managing mobile devices in the workplace, I have taken a proactive approach by implementing a comprehensive bring-your-own-device (BYOD) policy. This policy outlines the guidelines and security measures that employees must adhere to when using their personal devices for work-related tasks. One unique aspect of our BYOD policy is the use of containerization software, which securely separates work applications and data from personal ones on each employee's device. By utilizing this technology, we are able to protect sensitive company information while allowing employees the flexibility to use their own devices for work purposes—which is important, since many members of our distributed workforce go on-site to host events or travel as digital nomads. This approach has proven successful in maintaining a secure and efficient mobile device management system within our organization.

Rick Berres · Answer

As a renovation company, our work mainly happens on-site, and we work with our hands, so there isn't a lot of opportunity for wasting time scrolling, but it still happens at times. I can't be everywhere at once, so if I'm in the kitchen looking at floor plans and my guys are on the roof, I don't always have eyes up there. 
I will say that being a small company works to our advantage here because we're like a family, and I think it helps people remember there's a degree of respect owed here. I rarely have to play 'boss,' really. It's enough to subtly bring it to someone's attention that they're slacking off on their phone, and they won't do it again. People are embarrassed when caught out. 
If I did have a problem employee who can't get off the phone, I'd have to ultimately let them go if the issue isn't resolved. A construction site is no place for distractions; if you're not attentive and don't have your team's back, someone can get hurt.

Michael Gargiulo · Answer

In our workplace, we have approached the challenge of mobile device management by implementing the use of a VPN (Virtual Private Network) solution. This has proven to be an effective method in ensuring the security and privacy of our employees' mobile devices while accessing company resources remotely. 
By using a VPN, we are able to create a secure and encrypted connection between the mobile devices and our corporate network, preventing unauthorized access and protecting sensitive data. This ensures that our employees can work seamlessly from anywhere, without compromising the security of our company's information. 
What's more, we have also taken into consideration the recommendations provided by the Forbes Technology Council in their article titled "The Importance of Mobile Device Management in the Modern Workplace" (https://www.prnewswire.com/news-releases/forbes-te), which emphasizes the need for comprehensive mobile device management strategies to address the challenges posed by the increasing use of mobile devices in the workplace.

Michael A. Monette · Answer

As an office design expert and furniture provider, I've approached the challenge of mobile-device management by integrating thoughtful solutions into workplace layouts. Recognizing the proliferation of mobile devices in today's workforce, I've prioritized the inclusion of convenient charging options in our furniture designs.
By strategically placing charging ports on desks, tables, and seating areas, we've minimized the need for employees to search for available outlets, reducing clutter and enhancing productivity. This approach not only addresses the practical need for mobile-device charging but also fosters a seamless and efficient workflow, allowing employees to stay connected and productive throughout the workday without interruption.

What Approaches to Mobile Device Management Work Best for It Consultants?

What Approaches to Mobile Device Management Work Best for It Consultants?

Develop Robust Mobile Device Policies

Exploring Mobile-Device Management Integration

Implement Comprehensive MDM System

Enforce Minimal Mobile Device Use

Proactive BYOD Policy with Containerization

Respect-Based Mobile Usage Monitoring

Secure Remote Access with VPN

Incorporate Charging Ports in Furniture Design